It may sound like a miracle to you, but Pool Envy ends frustration for pool owners, allowing them to swim in clear, clean, safe water with equipment that isn’t constantly in need of repair. During our initial consultation, we look at indicators that tell us what needs to be repaired or replaced. Instead of focusing narrowly on the situation or part itself, we focus on, “why did this problem start.” This helps us pinpoint the cause of trouble, then ensure our solution will provide a permanent resolution. Depending on how a pool was built, the answer might be simple. There are though, times where it requires significant work, and we handle all of this for you. We enjoy all of our pool clientele and their unique pool needs. As specialists in what we do, we have the resources to get the answers and the tools to handle it.
Consistency and expertise are the reason why we exist. We do not provide suggestions or opinions of other pool companies. Advice and on-site consultations are not free. The swimming pool world contains risk and lots of it. What you don’t know can hurt you. Any suggestions or input provided on the telephone without payment is considered a general opinion and nothing more. Working pools that are dangerous. If you have never received a shock from a pool, that is amazing. For those of us who have found voltage in the water, it is not an experience to repeat. We will not work on pools without proper GFCI breakers in place. Flat drain covers. If you have a flat drain cover, it must be upgraded to VGBA standards or we will not work on your pool. A flat drain cover increases the risk of death and entrapment substantially. Argue about pricing. We price our services to maintain a duty of care that is reasonable for our clientele. If your budget does agree, we understand. What we won’t do is negotiate our pricing. Tolerate unsafe practices. Your pool is your pool, but if there are situations that can lead to injury, death, or are highly unsafe, we may have to fix it or not work on your pool and there is no grey area. Over promise and under-deliver. Supply shortages are at an all-time high, we are waiting on parts and pools back to 2020. As a result, we are minimizing the quantities of pools that we are installing. While we appreciate your interest, we may have to revisit this at another time. Lastly, free bids. We value the best custom solution for your pool so while we can provide general pricing, we will not do free bids to compare to a competitor. Installation of your equipment. We install only the equipment we provide. Due to liability, insurance, warranty concerns, we sell what we sell and install. If you purchased something off the internet, it won’t be something we can help with.