Customer Notice
Thank you for considering our services. To ensure clarity and set expectations, please review the following important information before contacting us.
General Information
Respect and Communication:
- We prioritize respectful communication. Disrespectful, demanding, or exploitative behaviors are not tolerated. Our goal is to foster a collaborative and mutually respectful relationship.
- All communications regarding pool services must be in writing. This protects all parties involved.
- We work directly with the decision makers only. Please refrain from reaching out if this does not apply to you.
Consultation and Service:
- The initial step is a safety consultation, which starts at a few hundred dollars. Additional charges may apply depending on the travel distance from our office.
- For Texas & Florida residents, service is performed in tandem with other pre-scheduled jobs while we are in the area. This may result in a waiting period.
Terms and Conditions:
- You will receive a Terms and Conditions PDF after submitting your request. Acceptance of terms must be done formally by signing the document; emails stating acceptance are not valid.
Services and Special Conditions
Target Clients:
- We serve commercial pools (e.g., hotels, aquatic centers, YMCA), residential pools, and inground pools. These will require a prepaid safety consultation, which may be more extensive due to compliance checks.
- We provide discreet consultancy services for high-net-worth clientele in the U.S. only. Terms and Conditions must be signed by the property owner.
Exclusions:
- We do not provide bids, estimates, quotes, or respond to HOA member questions. If you wish to proceed, we are ready to give our existing clients 100% of our attention.
- There will be no last-minute scheduling due to issues with your existing contractor.
Media Usage and Consent:
- By submitting any photos through this form, you grant us permission to use those images for educational and promotional purposes, including but not limited to our website, social media platforms, and training materials.
Pricing and Policies
Pricing:
- Our fees are based on the services we perform, not perceived costs. You may review our rates in the Terms and Conditions form. Quoted rates supersede hourly pricing.
- We do not offer free onsite estimates, quotes, or visits for swimming pool services.
Compliance and Safety:
- We follow SPS 390 and ATCP 76 standards. We will not service any facility without ensuring the equipment is safe and compliant with these regulations.
- We are licensed HVAC, Electrical contractors, and licensed builders in Wisconsin. Our fees align with similar professionals within our region.
We Do Not Offer Free Onsite Estimates:
- Please note that we do not offer free onsite estimates or visits. The initial safety consultation is a fee-based service, reflecting the in-depth nature of our assessment and the expertise of our licensed HVAC and electrical professionals.
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