Frequently Asked Questions

There really is no job too big or small for our dedicated team of swimming pool contractors.

Frequently Asked Questions2024-04-17T23:59:47+00:00
My pool has a leak2024-04-10T00:25:38+00:00

We have camera technology to find pool plumbing leaks, along with underwater microphones and a variety of other options to locate your leak! We also fix them.

Is my pool safe?2023-05-23T12:19:21+00:00

Rarely. We inspect dozens of a pools a month in Green Bay, Wisconsin.  Many pools are missing important electrical safety devices called GFCI’s.   As a licensed electrical contractor, we definately won’t let that fly.  This is one of the reasons why we charge for an initial consultation.  We are providing you safety and value on the first visit.

Do you work on indoor home pools2023-05-23T12:13:37+00:00

We work on all inground pools including those in homes.

Do you service commercial pools?2023-03-31T21:08:17+00:00

We provide ALL pool services for commercial including chemicals.  Reach out to us for more information.

I’m buying a new home can you inspect the pool?2022-05-24T02:08:42+00:00

We inspect many homes for inground swimming pools.  Your inspection will include a written report.  We appreciate your buyers agent present at the time of inspection.

What brands do you represent?2024-04-10T00:24:58+00:00

Pentair, Jack’s Magic, Frog, Latham, Aquacal, AquaMatic, Clear Comfort, Merlin Liners, Jandy, Zodiac, Fluidra, Raypack, CMP, Aquastar

Do you replace inground vinyl liners?2022-03-14T02:37:11+00:00

Yes.  If the pool has a single drain, that it be brought compliant with VGBA at the time of liner changeout. Additionally, the pool must be electrically safe.

My pool heater broke2022-02-27T23:06:32+00:00

We have a licensed HVAC expert available.  We replace and install heaters.  We install gas lines and do sizing calculations.

My pool is Green and I want to swim2024-02-14T20:54:54+00:00

My pool is Green and I want to swim

Our experience tells us a few things when it comes to green pools. The first part is that we can fix it and the second part tells us that it will take more effort than normal to make the swimming pool safe for us. Algae is referred to as a plant, but the most appropriate classification is protists. Chlorine is a sanitizer that is utilized to destroy algae. Once a pool is shocked to 30PPM, it is impossible for algae to remain alive in pool water.

Green is not always algae

Swimming pools are complex systems that circulate water, heat water, and filter it.  Moreover, these systems wear and tear based upon the way that they are taken care of.  Sometimes, when a pool heater starts to fail, it will start dissolving the copper inside of the heat exchanger and this will end up in the swimming pool.  When this copper goes into the swimming pool, it will create a green looking tinge.  In general, we see the swimming pool water will remain clear with green.

Algae in pool water

When algae starts to get out of hand, you will start to notice that the water clarity will change from transparent to opaque.  This is the time when you should not be swimming in the pool.  Algae is toxic to animals and can cause health problems in humans. Not all types of algae are harmful, but it is important to be careful as algae can mask other dangers.

Chemicals and killing algae

The myth about algae is that you just need to use chlorine to remove it from the pool.  In general, algae consumes chlorine and you will need more chlorine than normal to overcome the demand of killing off the algae.   There will be more difficulty removing algae in the presence of Cyanuric Acid or (CYA).  You may find that you need a lot more chlorine than normal.  Importantly, you must test your water and correctly dose it with chlorine or you will simply be wasting money.

Chlorine demand and algae

Chlorine and algae is like having a trickle charger on a car battery.  One amount of chlorine will trickle away and get easily used up.  You need to have a substantial amount of chlorine to overcome the demand from the algae and you need to overcome the cyanuric acid in the pool.  Did you know? If you do not use a large enough quantity of chlorine, you can expect to keep pouring it in until you have wasted hundreds or thousands of dollars?

Chlorine demand and water testing

Knowing the water quality values will help you save money and properly kill off any algae in your pool.  If you need help, call Pool Envy and we will put a stop to algae in your pool.


Do you re-do pipes?2022-02-27T23:04:04+00:00

Yes, we handle the re-plumbing of residential and commercial pools. Wisconsin public swimming pools will require a plan review prior.  Residential pools do not.

Do you do pool inspections?2022-02-27T23:02:15+00:00

We can help you make an informed decision about the condition of a swimming pool before purchase.  We review the pool in person with you and provide feedback.

Can you make my old pool VGBA compliant?2021-12-23T04:38:08+00:00

Yes.  We provide engineering, plan review submittal support.

Do you change filter sand?2021-12-23T04:35:54+00:00

We exclusively utilize glass filter media in place of sand.

Do you do plan reviews for Wisconsin DSPS?2022-02-27T22:59:05+00:00

We have two excellent professional engineers to assist.  They are licensed in Wisconsin and California.  If you have a public pool requiring sealed plans, we can do that.

Can you remove a concrete pool?2021-12-23T04:38:51+00:00

We love using our excavator! We can demolish any old pool. Contact us for pricing.

Do you provide leak-detection and repair?2021-12-23T04:39:46+00:00

We locate leaks in commercial and residential pools. We also do leak repair.

Can you replace VGBA drain covers without draining the pool?2021-12-23T04:40:36+00:00

We do, including Hayward, Pentair, AquaStar, Neptune-Benson. We utilize a diver to do so.

Do you service above-ground pools?2022-02-27T23:00:46+00:00

We focus on compliance.  Above-ground pools are often missing key electrical safety that would prevent us from servicing them. It’s best to call to discuss.

Jason is a PHTA Certified Instructor, CPO®, CPI, CST, and CMS. Certified in Recreational Water Illness, and a Certified Pool Inspector.  Please don’t risk public safety attempting to YouTube your way into VGBA compliance. What you don’t know can probably hurt you or someone else.   Want to test your skills? Try our online quiz.